About Us
Your satisfaction is our top priority. Are you dissatisfied with the quality of the service you received, or did you observe something that you bring to our attention. We are here, to assist you.
Contact to our Customer Service
If you aren’t satisfied with the service we provided to you, please contact to our Customer Service through below channels for verbal complaint:
Submit a Formal Complaint Form
If our Customer Service has not been able to resolve your complaint, you can submit a formal complaint form to our Complaint Management Unit (CMU).
Please find and submit complaint form here: Complaint Form
Our CMU will contact you soon.
When a formal complaint is lodged to the CMU, the case will be processed as soon as possible. When reviewing a written complaint regarding the bank's offerings, CMU will consider the following factors:
The investigation of your complaint will be processed through 2 stages of Complaint Management Process:
Stage 1:We shall acknowledge receipt of your complaint and make known to you that the complaint is attending by us following the procedure listed below:
To make it easier to process your complaint, please provide as much information as possible to us, such as:
Bank operation hours: Mon - Fri: 8:00 a.m. - 4:00 p.m. (Sat: 8:00 a.m. - 11:30 a.m.)