Overall Responsibilities:

The Assistant Manager, Product Development & Digital Solutions, will be responsible for implementation of project initiatives for new products & services including digital products, development of new or enhanced process which is cost saving, faster, user friendly and easy.

The key role is to minimize operational risk by working closely with Banking Operations Team in developing readily available policy/procedure/user guide for delivering to Frontlines including digital products for both Retail and Corporate Business.

Requirements:

• Minimum 5 years of working experience in similar role.
• A recognized university degree in banking & finance or its equivalent.
• Proficient in English. Knowledge in Mandarin language would be advantageous.
• Effective presentation and communication skills, good at social-networking.
• Team player, strong leadership, management & interpersonal skills.
• Pleasant, hardworking & enthusiastic character.

Overall Responsibilities:

Officer, Call Centre & Authorization will handle inbound enquiries from customers on banking products and services within SLA, understand customers' needs and provide 1st call resolutions, solicit customer feedback, identify problem trends and recommend improvement actions and process waivers within the SLA.

Requirements:

• A recognized Degree with at least 2-year experience in customer service area,
• preferably in the financial services industry.
• Sound knowledge in leveraging and analyzing information.
• Ability to multi-task and strong organization skills is essential.
• Good communication skills and a strong team player.
• Fluent in verbal and written English.
• Strong communication and interpersonal skills.
• Strong ability to negotiate and build relationship.
• Computer literacy in MS Word, Excel and Power Point

Overall Responsibilities:

• Conduct training and prepare customer support centre representatives to respond to customer questions, complaints and troubleshoot problems with services or product.
• Ensure officers/executives understand and comply with all customer support centre objectives, performance standards, and policies.
• Answer staff questions regarding best practices or difficult calls.
• Identify operational issues and suggesting possible improvements.
• Prepare reports and analyse data to assist management as they determine customer support centre goals.

Requirements:

• Bachelor’s degree in Banking & Finance, Economics, or Business Administration is required
• Must be prepared to work on rotating shifts.
• Fresh graduates are encouraged to apply
• Computer literacy i.e. Khmer and English Typing, MS Word, Excel, and Power Point
• Fluent in speaking and writing English
• Willing to learn
• Responsible and diligent

Overall Responsibilities:

• Assist Head of Sale and Marketing Department to Identify new market opportunities and customer segments to drive business expansion and increase customer base.
• Collaborate closely with the Campaign and Product teams to execute marketing initiatives to convert lead to customers.
• Lead and manage the sales team to ensure the achievement of revenue targets and key performance indicators (KPIs).
• Prepare and present detailed sales performance reports to line management, providing insights and recommendations for growth.
• Cultivate and maintain strong relationships with key corporate clients, small and medium enterprises (SMEs), and individual customers.
• Work closely with the report team to analyze sales data, market trends, and customer feedback to identify areas for improvement and optimize sales strategies.
• Represent the bank at industry events, exhibitions, and networking sessions to promote the brand.
• Other task assigned by line manager.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Finance, or a related field.
• Minimum of 5 years of proven experience in sales and marketing, preferably within the banking, financial services, or related sectors.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership skills with the ability to develop and manage high-performing teams.
• In-depth knowledge of retail banking products and customer segments.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in Chinese is a strong advantage.

Overall Responsibilities:

• Assist Head of Sale and Marketing Department to Identify new market opportunities and customer segments to drive business expansion and increase customer base.
• Collaborate closely with the Campaign and Product teams to execute marketing initiatives to convert lead to customers.
• Lead and manage the sales team to ensure the achievement of revenue targets and key performance indicators (KPIs).
• Prepare and present detailed sales performance reports to line management, providing insights and recommendations for growth.
• Cultivate and maintain strong relationships with key corporate clients, small and medium enterprises (SMEs), and individual customers.
• Work closely with the report team to analyze sales data, market trends, and customer feedback to identify areas for improvement and optimize sales strategies.
• Represent the bank at industry events, exhibitions, and networking sessions to promote the brand.
• Other task assigned by line manager.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Finance, or a related field.
• Minimum of 5 years of proven experience in sales and marketing, preferably within the banking, financial services, or related sectors.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership skills with the ability to develop and manage high-performing teams.
• In-depth knowledge of retail banking products and customer segments.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in Chinese is a strong advantage.

Overall Responsibilities:

• Assist in executing sales strategies to achieve individual and team sales targets.
• Identify potential clients and follow up on sales leads to drive customer acquisition.
• Promote bank products and services to customers across multiple channels
• Maintain and develop strong relationships with existing clients to increase loyalty and retention.
• Support the planning and implementation of marketing campaigns, promotional coordinate events, trade shows, and product launches and marketing stock.
• Monitor market trends and competitors to identify new business opportunities
• Collaborate with internal teams to ensure effective and consistent customer experience.
• Other tasks assigned by line manager.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Banking & Finance, or a related field.
• At least 2–3 years of experience in a sales and marketing role, preferably within the banking or financial services sector.
• Strong sales skills with a proven track record of achieving or exceeding targets.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in Chinese is a strong advantage.
• Self-motivated, proactive, and able to perform well under pressure.

Overall Responsibilities:

• Content Creation: Plan, edit, and post engaging short-form video content tailored for Tik Tok to enhance brand visibility and engagement.
• Digital Strategy Development: Develop and execute comprehensive digital media strategies that align with the bank’s vision and business goals.
• Performance Measurement: Measure and report on the performance of all digital marketing campaigns, providing actionable insights for improvement.
• Trend Analysis: Identify trends and insights to optimize marketing spend and campaign performance based on data-driven analysis.
• Marketing Calendar Management: Manage the digital marketing calendar, including planning and scheduling monthly content to ensure consistent messaging.
• Website Promotions: Oversee the list of promotions on the website, ensuring content is regularly updated to reflect current offers related to merchants and cards.
• Bilingual Communication: Utilize proficiency in Chinese for content creation and marketing efforts, ensuring effective communication with Chinese-speaking audiences

Requirements:

• Minimum 2 years of working experience in similar role.
• A recognized university degree in banking & finance or its equivalent.
• Proficient in English. Knowledge in Mandarin language would be advantageous.
• Effective presentation and communication skills, good at social-networking.
• Team player, strong leadership, management & interpersonal skills.
• Pleasant, hardworking & enthusiastic character.
• Knowledge in monitor social media analytics, optimize campaigns, and report on performance.

Overall Responsibilities:

• Perform EOD in core banking system strictly follow procedure/manual.
• Provide support and trouble-shooting related to core banking system EOD.
• Perform daily backup of Core banking database and write to tapes
• Understand system functions processes, workflows, data structure to be easy in checking any issues and report to manager/vendor.
• Provide issue support and troubleshooting from Call Centre related to Core Banking System and ATM Switch System.
• Provide support and troubleshooting related to core banking system EOD.
• Perform other tasks as required by the manager. 

Requirements:

• Preferably bachelor’s degree in information technology or computer science, or above.
• At least 1 year working experience with information technology.
• Technical support and helpdesk service on core banking system on daily basis.
• Perform running EOD/EOM/EOY operations of Core Banking System.
• Control and manage the existing system on Core Banking System, BI, ATM & Mobile Banking System, and AML System and troubleshoot.
• Handle administration on system functions, system procedures, system configuration to match business requirements and growth.